Refund Quotation

Dependency
No preceding function needs to be carried out.

Introduction
The Refund section includes a series of steps required for refunds, including requesting a refund quote, submitting the refund, and returning the refund status and results. This service supports the submission of requests for cancellation that require Atlas to process or for refunds that need to be executed by Atlas. It also allows a variety of cancellation and refund types, including voluntary, involuntary and void, etc.
Features
Refund reason: Voluntary, Involuntary, Void
Service Level:
◦ Our refund quotations fall into three scenarios:
a. We can obtain an accurate quotation from the airline and will quote it directly to you;
b. We cannot obtain an accurate quotation through the airline. You can still submit the refund request, then we will process the refund, but the refund amount will be based on the actual amount refunded by the airline;
c. Unrefundable
◦ Our refund service includes the below steps,
a. Atlas submits the refund request to the airline: We provide a service time guarantee;
b. Airline processes the refund request and responds with the result, and airline executes the refund. The duration for 2 steps depends on the airline's processing speed, and we will provide an estimated reference time based on our experience in handling such cases.
Please note the below while initiating a refund transaction.
1.
Refund of either inbound or outbound sector: The full ticket needs to be refunded. Only outbound OR inbound sector cannot be refunded. Please contact the airline for the same.
2.
Refund for a partially used itinerary: Partially used itinerary cannot be refunded. Please contact the airline for the same.
3.
Refund for a specific passenger: We support the refund of a specific passenger in an itinerary. For example, if there are 3 passengers and only one of them is to be refunded, please send us your refund request.
4.
Apart from voluntary, involuntary and void, we currently do not support other types of refunds, such as medical or death refunds. Please contact customer service for manual assistance.
5.
The customer is responsible to check whether the traveler has already made ancillary purchase in the transaction.
6.
No email notifications will be sent for refunds rejected by Atlas.

Endpoint:
https://sandbox.atriptech.com/refundQuotation.do

Request

Header Params

Body Params application/json

Examples

Refund Quotation Using orderNoVoluntary Refund Quotation Using airlinePNR and carrierInvoluntary Refund Quotation Using airlinePNR and carrier

{
    "orderNo": "TESTA20250512100600259",
    "airlinePNR": null,
    "carrier": null,
    "displayCurrency": "EUR",
    "refundRequestList": [
        {
            "lastName": "ZHAO",
            "firstName": "YIER",
            "segments": [
                {
                    "depDate": "20250513",
                    "flightNo": "U22437",
                    "depAirport": "LTN",
                    "arrAirport": "CDG"
                }
            ],
            "refundReason": "1"
        },
        {
            "lastName": "QIAN",
            "firstName": "ERER",
            "segments": [
                {
                    "depDate": "20250513",
                    "flightNo": "U22437",
                    "depAirport": "LTN",
                    "arrAirport": "CDG"
                }
            ],
            "refundReason": "1"
        }
    ]
}

Request Code Samples

Shell

JavaScript

Java

Swift

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Python

HTTP

Objective-C

Ruby

OCaml

Dart

Responses

🟢200Success

application/json

Body

Examples

Voluntary Refund QuotationInvoluntary Refund Quotation

{
    "displayCurrency": "EUR",
    "fastConfirmation": 0,
    "expectedConfirmationDate": "20250522",
    "expectedRefundDate": "20250701",
    "refundQuoteType": "CannotQuote",
    "refundOfferId": "q_b893711fcfae4e9d949e9965576bfd3a",
    "refundMethod": "CashBackToOriginalPayment",
    "isRefundable": false,
    "refundTickets": [
        {
            "name": "QIAN/ERER",
            "lastName": "QIAN",
            "firstName": "ERER",
            "ticketNo": "S87579"
        },
        {
            "name": "ZHAO/YIER",
            "lastName": "ZHAO",
            "firstName": "YIER",
            "ticketNo": "S87579"
        }
    ],
    "refundFareAmount": {
        "currency": "USD",
        "originalFareAmount": 165.48,
        "estimatedRefundAmount": 0,
        "displayOriginalFareAmount": 153.46,
        "displayEstimatedRefundAmount": 0
    },
    "refundPostTicketingServiceAmounts": [],
    "refundVouchers": null,
    "serviceFee": {
        "currency": "USD",
        "transactionFee": 2,
        "displayTransactionFee": 1.85
    },
    "refundRules": [
        {
            "airline": "U2",
            "ruleType": "1",
            "passengerType": null,
            "penaltyAmount": null,
            "penaltyPercent": null,
            "penaltyPercentBase": null,
            "airlineFee": null,
            "taxRefundable": false,
            "fareRefundable": false,
            "refundableAncillaries": null,
            "startMinute": 525600,
            "endMinute": -525600,
            "refundMethod": "CashBackToOriginalPayment"
        }
    ],
    "orderNo": "TESTA20250512100600259",
    "status": 0,
    "msg": null
}

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Introduction

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